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                  Newest Additions

                  Popular Workplace Topics

                  We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page


                  The Never Ending Interviews On Customer Service, Social Media, and Work Issues

                  Check out the book on the British Amazon site Check out amazon for complete information on the print edition In Canada? You can get this from within the country via amazon.ca The Kindle version can save you tons of money, and you can read it on almost any device with the free reader software Buy the PDF from us and save BIG. And, yes you can print it out or view it on a screen.

                  I enjoy the interview or question and answer format for discussing issues, since it has an interactive and flexible format.

                  On this page you'll find various interviews I've done with colleagues, on specific topics related to the work place, and business

                  Index of Interviews

                  The Social Media Interviews:

                  I'm not a fan of most social media, and I have some different views on its value, particularly for business. In this candid discussion, I respond to some questions on social media strategy.

                  The Customer Service Interviews:

                  About Company

                  Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

                  About

                  Robert Bacal

                  About The Company
                  About Our Seminars & Services
                  About Our Websites
                  Privacy Policy

                  Our Related Websites

                  Building Bridges Between Home And School For Educators
                  Just for teachers, administrators and school staff

                  Angry Customer Guides and Defusing Techniques
                  Hundreds of tips and techniques for dealing with nasty people.

                  Customer Service In Government

                  A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

                  Bacal & Associates Store
                  Free and paid guides, books, and documents on business, management and more.

                  We Believe

                  • Training sessions should ALWAYS be customized to fit YOUR context.
                  • Our role is to make you self-sufficient and self-sustaining.
                  • Fees should be reasonable, fair, and flexible to fit different budgets.
                  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

                  Get in Touch

                  • Phone:
                    (613) 764-0241
                  • Email: [email protected]
                  • Address:

                  • Bacal & Associates
                  • 722 St. Isidore Rd.
                  • Casselman
                  • Ontario
                  • Canada, K0A 1M0





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