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                  Free Anniversary Giveaway

                  We're giving away our mini-guides for business and personal relationship improvement. Click the image below

                  25th anniversary giveaway. Click for more

                  Recent Additions

                  Popular Workplace Topics

                  We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page

                  Build Your Communication, Conflict, and Speaking Skills

                  Conflict Prevention In The Workplace: Using Cooperative Communication (The Book) (Details)

                  THE book on reducing conflict in your life

                  Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (coming soon)


                  An innovative book teaches you how to prevent the unnecessary conflict you have at work (and at home). Easy to learn techniques to create better working relationships, by looking at, and modifying how you communicate with others. About a 100 pages, and best yet is the techniques are easy to learn!Visit our store for more options

                  Influencing Your Boss: Getting Heard (Details)

                  Isn't your career worth $9.95?

                  Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (coming soon)


                  Visit our store for more options

                  Using Your Head To Manage Conflict: Take Control Of Conflict Situations (Details)

                  Isn't your career worth $9.95?

                  Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle


                  Visit our store for more options

                  What You Need To Know About "Conversational Cons" (Details)

                  Isn't your career worth $9.95?

                  Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (coming soon)


                  Visit our store for more options

                  Learn To Fight Fair To Improve Your Relationships (Details)

                  Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle


                  Visit our store for more options

                  Imperfect Phrases For Relationships: 101 Things You Should Never Say To Someone Important To You... And What To Say Instead (Book) (Details)

                  Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle


                  Also Available at Amazon.com. Click here to go there now

                  Visit our store for more options

                   

                   

                  About Company

                  Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

                  About

                  Robert Bacal

                  About The Company
                  About Our Seminars & Services
                  About Our Websites
                  Privacy Policy

                  Our Related Websites

                  Building Bridges Between Home And School For Educators
                  Just for teachers, administrators and school staff

                  Angry Customer Guides and Defusing Techniques
                  Hundreds of tips and techniques for dealing with nasty people.

                  Customer Service In Government

                  A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

                  Bacal & Associates Store
                  Free and paid guides, books, and documents on business, management and more.

                  We Believe

                  • Training sessions should ALWAYS be customized to fit YOUR context.
                  • Our role is to make you self-sufficient and self-sustaining.
                  • Fees should be reasonable, fair, and flexible to fit different budgets.
                  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

                  Get in Touch

                  • Phone:
                    (613) 764-0241
                  • Email: [email protected]
                  • Address:

                  • Bacal & Associates
                  • 722 St. Isidore Rd.
                  • Casselman
                  • Ontario
                  • Canada, K0A 1M0





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